Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Memory Lens handles personal information when you use the website, make an enquiry, book photography services, or receive project files. It applies to our studio and on-location product photography work for small brands and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Privacy Rights

You may request access to personal information we hold about you and ask for correction where it is inaccurate, incomplete, or outdated. In some cases, you may also object to certain processing or ask us to limit how information is used, subject to legal and operational limits.

Available rights depend on the type of information and the law that applies.
Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records. If we cannot comply fully, we will explain the reason where appropriate.

We may need to verify identity before acting on a request.
Data Retention

How Long We Keep Information

We retain personal data for the period needed to manage enquiries, bookings, project delivery, accounting, dispute handling, and legal compliance. When information is no longer required, we take reasonable steps to delete it, de-identify it, or archive it securely according to our operational needs and recordkeeping obligations.

We keep information only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Changes to This Policy

If we make a material change, we will update the policy on the website and take reasonable steps to draw attention to the change where appropriate. The revised version applies from the date it is published unless a later effective date is stated.

We review this policy when our practices or legal obligations change.

Data Processing Overview

How personal data is used and shared

This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.

Purpose of use

Why We Use Information

We use personal information to respond to enquiries, assess project scope, prepare quotes, plan product delivery, confirm shot lists, manage bookings, produce and deliver images, handle payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations. We may also use information to communicate about the status of a project or to resolve issues connected with a booking or delivery.

Processing is limited to ordinary business, technical, and compliance needs.

Third-party sharing

Service Providers and Other Recipients

We may share personal information with trusted service providers that help us operate the website, manage communications, process payments, store files, support bookings, or deliver edited galleries. These parties are expected to handle information for the agreed purpose and to use appropriate safeguards. We do not sell personal information.

Service providers receive only the information needed to perform their role.

Legal basis

Legal Disclosure

We may disclose personal information to government authorities, law enforcement, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also disclose information where necessary to establish, exercise, or defend legal claims.

Disclosure may occur where the law, a court, or a regulator requires it.

Contact for Privacy Matters

Contact Page
Email contact
[email protected]
Telephone contact
+61 417 299 075
Postal address
24 Muneela Avenue, Hawks Nest, NSW, 2324
Privacy contact
[email protected]

Use the contact details below for privacy questions, access requests, or correction requests.

Privacy overview

How data is collected and how cookies are used

This section outlines the main categories of information processed, where it may come from, the cookie technologies in use, and the choices available to users.

01 · Collection

Information We Collect

We may collect contact details, booking information, project briefs, reference images, shot lists, product details, payment-related records, communication history, and technical data such as device and usage information. Where a session involves studio or on-location planning, we may also process information needed to confirm the location, timing, and delivery scope.

The information collected depends on the enquiry, booking, and delivery steps used.
02 · Sources

How We Collect Information

We collect personal data from enquiries, planning calls, forms, email or phone communications, booking and delivery interactions, and from the website itself through standard technical logs and similar tools. We may also receive information from files or instructions that you choose to send for project planning or image review.

Some information is provided directly, while some is created during service delivery or site use.
03 · Cookies

Cookies and Similar Technologies

We may use session cookies, persistent cookies, and similar technologies for site operation, security, preference storage, and basic analytics. These tools help maintain forms, remember limited settings, and understand how the site is used. We do not use cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to standard site functions and basic measurement where enabled.
04 · Controls

Cookie Controls

You can manage cookies through your browser controls and, where available, site-level preference tools. Blocking some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie settings to override legal or operational requirements for processing.

Browser settings can usually limit or block non-essential cookies.